2 Strategies from Sales for Accounts Receivable Professionals

We’ve long known that once a sale is made, the customer experience continues into implementation and support, and later into the invoicing and collections process. That means the skill sets of successful sales representatives can also be helpful for AR and collections professionals.

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Revenue Heroes Episode #1: Rob Castaneda, ServiceRocket

Welcome to the first of our Revenue Hero series, where we sit down with individuals who have taken Accounts Receivable (AR) automation and championed it within their company to modernize their finance back office. These are the change makers we have seen from our side of the AR automation story, bringing disruption not only to the way cash flow is managed, but also to the way a company operates internally to holistically approach the customer experience.

Our first interview is with Rob Castaneda, CEO of ServiceRocket. To download this interview in case study form, click here.

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The Rise of Revenue Heroes

“It looks like they just closed off another super impressive quarter. I just finished a check in call with them, and I could hear the delight in their voices.”

Namgyal Schaaf, our Director of Customer Success, was reporting on product usage trends during our weekly team meeting. He couldn’t help but remark on one of our customers, who had exceeded their aggressive year-end collections forecast by 40 percent. In monetary terms, it was four million dollars.

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Is Call or Email the Best Way to Chase Down Unpaid Invoices?

For many businesses, accounts receivable management and chasing down unpaid invoices are ever-present challenges that have a significant impacts on cash flow. It’s important to take the most efficient and effective approach by leveraging the communication style that’s most likely to drive an impact. Historically, that might have been using the phone to call, but not anymore. Read on to see why an email approach is more likely to get you the results you want: getting your invoice paid.

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6 Reasons Why Your Sales Team Should Work with Your AR Team

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5 Accounts Receivable Collections Best Practices

The sooner your company gets paid, the sooner you’re able to pay your own bills or invest in new business opportunities.

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Be Careful About Extending Credit To Just Anyone

All business owners have their sights set on growing small businesses into big ones. To do that, they need to lock down as many customers and drive as many sales as they possibly can.

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4 Ways to Improve Your Receivables Performance

Running a successful and balanced accounts receivable department can be a tall order. In fact, many companies feel helpless when it comes to collecting payments on time. This is due to the fact that more than one out of every three invoices an average business sends out are paid late.

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